You, as a standard phone user, can easily call individuals who are Deaf, Hard of Hearing, DeafBlind or those with a Speech Disability!
No special equipment is needed!
It’s wise to ask the person how they would like to be reached over the phone.
If the answer is New York Relay, then dial 711 (or 800-421-1220 for English or 877-662-4886 for Spanish) to reach a relay operator. Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect you to them.
If needed, the relay operator will explain the process before connecting the call.
This relay service is available in English-to-English and Spanish-to-Spanish.
Please, Don't Hang Up
When you answer your phone and hear, “Hello, this is New York Relay…”, please don’t hang up! You are about to talk with a person who is Deaf, Hard of Hearing, DeafBlind or has a Speech Difference via a relay operator.