The Voice Carry-Over Speech-to-Speech (VCO-STS) service is designed for people who are Deaf or Hard-of-Hearing who prefer to use their voices directly.
In choosing the VCO-STS service the user permits the Relay Operator to repeat words the user has spoken but are not understood by the other party. This allows the conversation to progress without delay and may ease the frustration of being asked to repeat or concerns about being misunderstood. Register with Customer Service to be sure that your calls are “branded” VCO.
This relay service is available in English-to-English.
To download a VCO-STS flyer, click here.
The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.