We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
A man typing on a TTY.
A man talking on a smartphone.
A smiling woman listening on a handset and reading captions on a VCO phone.
A DeafBlind man reading braille on a TeleBraille device.
A man wearing a headset to listen to the other party and typing on a VCO phone.
A light-skinned blonde woman wearing a dark shirt. She is holding a telephone receiver to her right ear as she smiles, looking into the camera. In her left hand is a TTY.
A man holding a phone to his ear and talking.
Drawing of a telephone handset next to a globe.
711 or any New York Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Your building’s PBX system may need to be modified in order to enable 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for 711 dialing in your building.
For FCC information about 711 dialing, visit FCC website.
Mary Beth Mothersell
Senior Customer Relations Manager
A smiling female Customer Support person wearing a headset and sitting in front of a computer.
New York Relay Customer Service
Auxiliary Relay Service