"Please, Don’t Hang Up" on your Relay Customers
It could be the most important call of the day!
“Just like many people, I use the telephone to make appointments, shop, order pizza – for many reasons… But when I call business to do those things, I often get hung up on because the business owner has never received a Relay call before.. Please, Don’t Hang Up.“
Thousands of people who are deaf, hard-of-hearing, deafblind, or who have a speech difference call businesses and organizations like yours every day. They call through New York Relay Service. Often people hang up on Relay calls because they think a telemarketer is calling.
When a call comes through saying, “This is New York Relay,” it is a call from someone with a hearing loss or a speech disability.
These hang-ups are frustrating for deaf, deafblind, hard-of-hearing, and speech-disabled callers. But just as significant, they mean a loss of business and bad customer relations for the business or organization being called.
So, the next time you get a Relay call, remember: if you hang up, you may be hanging up on the most important call that you receive all day!
The “Please, Don’t Hang Up” Campaign consists of presentations throughout the state by the Relay Service outreach staff and a public service announcement on both TV and radio, as well as printed material.